IT Systems Analyst III
3.
6 Full-time 3 hours ago Full Job Description Final Filing Date:
March 17, 2023 Exam #:
23/16C55/02SP The County of Monterey, Information Technology Department (ITD) consists of four (4) operational Divisions:
Administration; Applications & Customer Support; Infrastructure & Operations; and Information Security.
ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption.
ITD's focus is on developing a sustainable, customer-focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors.
View summary of ITD services here.
The ITD Applications & Customer Support Division is comprised of Enterprise Applications, Business Applications, Custom Applications, Desktop Support and Service Desk teams.
Services provided by these functional areas include software development; enterprise and business systems administration; database services; website development, maintenance, consulting, and training services; GIS analytical services, and development and maintenance of Monterey County's Geodatabase; device management and one-stop Service Desk for all technology needs.
The Division seeks an experienced IT Systems Analyst III to serve as a technical resource and functional leader responsible for central endpoint management operations, including but not limited to:
imaging devices and installing, testing, and updating systems software.
The ideal candidate will have experience working in a highly diversified and complex technology environment and possess a strong technical background that includes internal standalone systems, virtual environments, and Software as a Service (SaaS) solutions.
The successful candidate will work closely with clients, other departments, vendors, and IT personnel to provide complex technical support and expertise for difficult technical system problems and/or needs.
In addition, the successful candidate will possess excellent customer service skills, and will have experience and knowledge in systems analysis and design, computer operating systems and troubleshooting techniques, software applications, cloud-based platforms, and security compliance.
The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.
Examples of Duties Uses endpoint management tools to image devices and install, test, and update systems software.
Performs advanced, difficult and complex work to independently analyze system operational requirements; builds utilities, tools, and routines to meet those requirements; resolves single-event issues; and ensures inter-product compatibility.
Consults with clients, other departments, departmental staff, vendors, and technical support personnel regarding difficult and complex customer computer application platform hosting needs and functions; determines complex operating procedures and systems designs to ensure system performance meets user requirements; clarifies and resolves complex application technical operational and management issues/needs.
Monitors systems and responds immediately to security threats and compliance issues; performs vulnerability and risk/threat analyses; install updates and security patches and ensure antivirus software is current.
Serves as a technical resource and functional leader in areas of expertise.
Resolves difficult work orders and requests for services pertaining to the administration and maintenance of department information systems.
Provides complex technical support and expertise to evaluate and recommend a resolution of highly complex technical system problems.
Keeps abreast in current application platform developments, system technology, and trends.
Provides coverage for emergency support and may provide on-call service after scheduled hours.
THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills, and abilities:
Thorough Knowledge of:
Techniques and methods of systems analysis and design.
Principles and techniques of system administration.
Problem diagnosis and troubleshooting techniques to evaluate system failures and prescribe corrective action.
Computer operating systems and troubleshooting techniques.
The capabilities, limitations, and principles of systems and peripherals.
Computer system configuration and configuration management concepts.
Principles and techniques of computer programming and code development.
The principles, methods, and procedures used in system capacity and performance evaluation.
Mathematical and statistical methods applicable to the analysis and evaluation of system performance.
Cloud-based platforms and architecture.
Principles and techniques of data networks and their relationship to network operational components.
The availability and capability of third-party systems and utilities; installation parameters and options for typical application solution packages and their resultant impacts on overall system performance.
Effective customer service techniques.
Working Knowledge of:
Principles and practices of project management.
Principles and practices of training, leading, and mentoring.
Skill and Ability to:
Manage multi-faceted projects.
Plan, coordinate, and review the work of others.
Analyze systems to determine automation needs and recommend cost effective systems alternatives.
Gather, organize, and evaluate complex data; draw logical conclusions and make effective recommendations.
Write clear and concise systems specifications, bid proposals, operating and training manuals, and technical standards and documentation.
Understand the impact of organizational, administrative, and personnel aspect of new information systems designs.
Read, understand, interpret, and apply complex technical guides, logs, and audit reports.
Follow oral and written instructions.
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
Maintain strict confidentiality of data and information processed.
Communicate effectively both orally and in writing with technical and non-technical audiences.
Deal tactfully with the customers and staff in providing training, information and services, and establish and maintain effective working relationships.
Work independently, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established procedural parameters and deadlines.
Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying.
An example of a way these requirements might be acquired is:
Education:
Completion of coursework leading to a bachelor's degree in Computer Science, Information Systems, or a closely related field from an accredited four-year college or university; and
Experience:
Four (4) years of progressively responsible professional experience in systems analysis, operating systems, systems administration, database administration, application administration or a related field in a multi-platform infrastructure system environment; OR two (2) years of experience performing work equivalent to an IT Systems Analyst II in the County of Monterey.
Desirable
Qualifications:
Certification in one or more of the following:
Microsoft Azure Fundamentals, Systems Center Configuration (SCCM), and/or Managing Modern Desktops.
Additional Information CONDITIONS OF EMPLOYMENT:
The required conditions of employment include, but are not limited to the following:
Successfully complete a background check to include fingerprinting.
Possess and maintain a valid California Class C driver's license or the ability to provide suitable transportation that is approved by the appointing authority.
Be available to work a flexible schedule, including on-call, evenings, weekends, holidays and during times of disaster and/or emergency.
Benefits:
The County of Monterey offers an excellent benefits package.
Please visit our website to view the J Unit Benefit Summary Sheet.
This information is not legally binding, nor does it serve as a contract.
The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
COVID 19:
On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires.
The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program (Link).
Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated.
However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date.
Medical /Religion.
NOTES:
As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal convictions.
Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.
S.
; a list of acceptable documents is available on the USCIS Form I-9.
If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.
Application and Selection Procedures Apply online at https:
//www.
governmentjobs.
com/careers/montereycounty by the final filing date of March 17, 2023, 11:
59PM (PST) or Hard copy applications may be obtained from and submitted during normal business hours, Monday - Friday, 8:
00 AM - 5:
00 PM, by contacting:
Information Technology Department Attn:
Suzanne Paluck, Human Resources Analyst 1590 Moffett Street Salinas, CA 93905 Phone:
(831) 759-6984 Email:
palucksm@co.
monterey.
ca.
us The selection process is tentative, and applicants will be notified if changes are made.
To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination.
The competitive examination process includes submittal of required application materials.
A complete application package will include:
A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review.
Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials.
All required application materials will be competitively evaluated.
Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.
EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION Monterey County is a drug-free workplace and an equal opportunity employer.
The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity.
Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
to request reasonable accommodation, contact Suzanne Paluck, Human Resources Analyst, at (831) 759-6984, or palucksm@co.
monterey.
ca.
us.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time 3 hours ago Full Job Description Final Filing Date:
March 17, 2023 Exam #:
23/16C55/02SP The County of Monterey, Information Technology Department (ITD) consists of four (4) operational Divisions:
Administration; Applications & Customer Support; Infrastructure & Operations; and Information Security.
ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption.
ITD's focus is on developing a sustainable, customer-focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors.
View summary of ITD services here.
The ITD Applications & Customer Support Division is comprised of Enterprise Applications, Business Applications, Custom Applications, Desktop Support and Service Desk teams.
Services provided by these functional areas include software development; enterprise and business systems administration; database services; website development, maintenance, consulting, and training services; GIS analytical services, and development and maintenance of Monterey County's Geodatabase; device management and one-stop Service Desk for all technology needs.
The Division seeks an experienced IT Systems Analyst III to serve as a technical resource and functional leader responsible for central endpoint management operations, including but not limited to:
imaging devices and installing, testing, and updating systems software.
The ideal candidate will have experience working in a highly diversified and complex technology environment and possess a strong technical background that includes internal standalone systems, virtual environments, and Software as a Service (SaaS) solutions.
The successful candidate will work closely with clients, other departments, vendors, and IT personnel to provide complex technical support and expertise for difficult technical system problems and/or needs.
In addition, the successful candidate will possess excellent customer service skills, and will have experience and knowledge in systems analysis and design, computer operating systems and troubleshooting techniques, software applications, cloud-based platforms, and security compliance.
The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.
Examples of Duties Uses endpoint management tools to image devices and install, test, and update systems software.
Performs advanced, difficult and complex work to independently analyze system operational requirements; builds utilities, tools, and routines to meet those requirements; resolves single-event issues; and ensures inter-product compatibility.
Consults with clients, other departments, departmental staff, vendors, and technical support personnel regarding difficult and complex customer computer application platform hosting needs and functions; determines complex operating procedures and systems designs to ensure system performance meets user requirements; clarifies and resolves complex application technical operational and management issues/needs.
Monitors systems and responds immediately to security threats and compliance issues; performs vulnerability and risk/threat analyses; install updates and security patches and ensure antivirus software is current.
Serves as a technical resource and functional leader in areas of expertise.
Resolves difficult work orders and requests for services pertaining to the administration and maintenance of department information systems.
Provides complex technical support and expertise to evaluate and recommend a resolution of highly complex technical system problems.
Keeps abreast in current application platform developments, system technology, and trends.
Provides coverage for emergency support and may provide on-call service after scheduled hours.
THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills, and abilities:
Thorough Knowledge of:
Techniques and methods of systems analysis and design.
Principles and techniques of system administration.
Problem diagnosis and troubleshooting techniques to evaluate system failures and prescribe corrective action.
Computer operating systems and troubleshooting techniques.
The capabilities, limitations, and principles of systems and peripherals.
Computer system configuration and configuration management concepts.
Principles and techniques of computer programming and code development.
The principles, methods, and procedures used in system capacity and performance evaluation.
Mathematical and statistical methods applicable to the analysis and evaluation of system performance.
Cloud-based platforms and architecture.
Principles and techniques of data networks and their relationship to network operational components.
The availability and capability of third-party systems and utilities; installation parameters and options for typical application solution packages and their resultant impacts on overall system performance.
Effective customer service techniques.
Working Knowledge of:
Principles and practices of project management.
Principles and practices of training, leading, and mentoring.
Skill and Ability to:
Manage multi-faceted projects.
Plan, coordinate, and review the work of others.
Analyze systems to determine automation needs and recommend cost effective systems alternatives.
Gather, organize, and evaluate complex data; draw logical conclusions and make effective recommendations.
Write clear and concise systems specifications, bid proposals, operating and training manuals, and technical standards and documentation.
Understand the impact of organizational, administrative, and personnel aspect of new information systems designs.
Read, understand, interpret, and apply complex technical guides, logs, and audit reports.
Follow oral and written instructions.
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
Maintain strict confidentiality of data and information processed.
Communicate effectively both orally and in writing with technical and non-technical audiences.
Deal tactfully with the customers and staff in providing training, information and services, and establish and maintain effective working relationships.
Work independently, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established procedural parameters and deadlines.
Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying.
An example of a way these requirements might be acquired is:
Education:
Completion of coursework leading to a bachelor's degree in Computer Science, Information Systems, or a closely related field from an accredited four-year college or university; and
Experience:
Four (4) years of progressively responsible professional experience in systems analysis, operating systems, systems administration, database administration, application administration or a related field in a multi-platform infrastructure system environment; OR two (2) years of experience performing work equivalent to an IT Systems Analyst II in the County of Monterey.
Desirable
Qualifications:
Certification in one or more of the following:
Microsoft Azure Fundamentals, Systems Center Configuration (SCCM), and/or Managing Modern Desktops.
Additional Information CONDITIONS OF EMPLOYMENT:
The required conditions of employment include, but are not limited to the following:
Successfully complete a background check to include fingerprinting.
Possess and maintain a valid California Class C driver's license or the ability to provide suitable transportation that is approved by the appointing authority.
Be available to work a flexible schedule, including on-call, evenings, weekends, holidays and during times of disaster and/or emergency.
Benefits:
The County of Monterey offers an excellent benefits package.
Please visit our website to view the J Unit Benefit Summary Sheet.
This information is not legally binding, nor does it serve as a contract.
The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
COVID 19:
On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires.
The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program (Link).
Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated.
However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date.
Medical /Religion.
NOTES:
As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal convictions.
Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.
S.
; a list of acceptable documents is available on the USCIS Form I-9.
If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.
Application and Selection Procedures Apply online at https:
//www.
governmentjobs.
com/careers/montereycounty by the final filing date of March 17, 2023, 11:
59PM (PST) or Hard copy applications may be obtained from and submitted during normal business hours, Monday - Friday, 8:
00 AM - 5:
00 PM, by contacting:
Information Technology Department Attn:
Suzanne Paluck, Human Resources Analyst 1590 Moffett Street Salinas, CA 93905 Phone:
(831) 759-6984 Email:
palucksm@co.
monterey.
ca.
us The selection process is tentative, and applicants will be notified if changes are made.
To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination.
The competitive examination process includes submittal of required application materials.
A complete application package will include:
A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review.
Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials.
All required application materials will be competitively evaluated.
Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.
EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION Monterey County is a drug-free workplace and an equal opportunity employer.
The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity.
Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
to request reasonable accommodation, contact Suzanne Paluck, Human Resources Analyst, at (831) 759-6984, or palucksm@co.
monterey.
ca.
us.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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